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Information for patients

We provide competent support and professional service to our patients as from the date of requesting the information on treatment to discharging from the clinic after treatment provided.

We provide competent support and professional service to our patients as from the date of requesting the information on treatment to discharging from the clinic after treatment provided.

Foreign patients willingly choose Austriaklinik. We offer our clients comprehensive support, ranging from the first request to the discharge from the clinic after the treatment is completed.

We can offer you the following:

  • Fast time arrangement for hospital admission will enable you to access the most famous physicians from the city of Vienna
  • Immediate generation and transmission of the treatment and charges scheme based on your personal needs
  • Provision of interpreters
  • Hotel accommodation for family members and relatives
  • Assistance with the invitation to get a visa in your country
  • Organization of medical transportation and medical flight to Austria

Austriaklinik provides competent support and professional service to our patients as from the date of requesting the information on treatment to discharging from the clinic after treatment provided.

In order to provide you with the best service possible, you must send us your medical certificates by email (medical reports about your illness or your condition as of this date). You can send these certificates to us either in English or in German. These documents are necessary for us to prepare a treatment scheme for you and to calculate the approximate cost.

Within two business days you will receive an emailed response with a proposal on possible treatment options. If the information you have provided to us might seem insufficient, we will send you an email specifying additional questions to clarify the situation.

Once you have received an email from us with the treatment proposal, we will move on to the next step – setting the time for your appointment.

If you need a visa to enter Austria, we will gladly offer you an invitation, which you will have to submit to the Austrian Embassy in your country. Our cooperation with the Austrian embassies in most cases guarantees a positive solution of the issue of obtaining a visa.

Payment for treatment services in Austria

You can pay for the medical document translation services, the organization and treatment (diagnosis, rehabilitation) services, the consultations by correspondence in Austria, services for airline reservation, hotel, transfer organization or other services provided by AustriaKlinik company in any convenient way for you: with cards Visa or MasterCard, in cash or by bank transfer.

Payment by bank transfer

Please note that a bank transfer from abroad takes several days, that is why it needs to be done in advance. The payment confirmation should also contain the surname and date of the patient’s admission, so that it’s easier for us to identify the payment, and no uncertainty arise upon admission.

If there is no need for unforeseen treatment, the amount deposited will be sufficient. If your treating physicians prescribe you follow-up examinations and procedures, or extend your stay in our clinic, we will ask you to replenish your deposit if necessary. If your Schengen visa expires while you are in hospital, we will make sure that your visa is extended for medical reasons. To this end, we will need two days before your visa expires, your visa documents and the copy of your passport.

 

Welcome to Austrian treatment

Application for treatment
We will answer any of your questions.
+43 664 951 7470